All pieces shipped will be insured and in the event of a delivery issue or mishap; refunds, exchanges/replacements are solely at the discretion of Brand HerArt; however, we will do all we can to ensure you are a satisfied customer. There are no returns. 

Please note that, as a result of the current global pandemic, customized orders may experience delays in shipments.
In the event that you would your piece expedited, an additional charge will be added.